Return Policy & Procedures

We are dedicated to providing you with the best quality products at the best affordable price, and we’re sure you’ll be delighted with your products. However if for any reason you are not, please follow the following instructions for returning items.

If for any reason you with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within 2 working days. Our customer service team will then contact you to organise a collection and explain all the necessary procedures.

How to proceed to a return?

Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. It is your right and responsibility to check that your delivered products have arrived in perfect condition, before signing the delivery form.

If the delivered item does not fit your order, is damaged or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. Adenzo must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer. Please include your customer order details with the package, as these are necessary for processing a return. Once received, the items will be checked and one of our customer service team will contact you to advise you of the possible replacement or refund.

Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 7 days of receipt by contacting our Customer Service team by sending an email to

Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. Adenzo retains the right to refuse a refund on any item not deemed resalable due to being used or damaged by return.

Your refund will be processed as soon as possible and in any event within no more than 28 days of the day you have given us notice of cancellation.

If you fail to make the goods available to us for collection within 28 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them. We will only make a refund using the same method of payment originally used by you to pay for your purchase.

Once you have contacted us, we will arrange collection with our courier team and they will notify you of a proposed collection date shortly after.

Made to Order Items

Selected upholstery items are made-to-order. These goods are produced only upon the request and confirmation of your order. All goods noted as made-to-order on our website are subject to a cancellation charge of, but no more than 30% of the price of the goods as it is unlikely we will be able to sell those goods on at full price. This will be deducted from any refund due to you.


Promotional codes and offers cannot be used on sale items. Promotions apply to full priced items only, can be used once only and are not valid in conjunction with any other offer. Promotions exclude Habitat fitted kitchens, freestanding kitchens and home delivery. Products and promotions are subject to availability, delivery times and where applicable, production times. Adenzo reserves the right to reject any application. All orders are subject to acceptance under Habitat's full terms and conditions


We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.

  • These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order and take the place of any terms and conditions displayed at the point of sale at any Habitat store.
  • You may not transfer your rights under the contract between us to any third party without Adenzo’s prior written consent.
  • If any term of these conditions of sale is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term will be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
  • If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
  • In case of any online shopping disputes, please email or call us on 0844 499 4686.
  • These Conditions of Sale and any contract formed in accordance with clause 1 of those Conditions are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.