Delivery

We deliver to anywhere in England, Scotland and Wales. We do not currently deliver to Ireland or outside the UK.

Delivery lead time may vary depending on the products ordered. We place an order every 10 days with our overseas factory. This grouping method enables us to reduce our delivery costs and offer our products at the best possible price. Once an order has be place to our factory by Adenzo Ltd, the typical delivery time will vary from 6-9 Weeks, All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes.

When receiving the delivery from our couriers we recommend you to check the condition of the packaging and should you find that the parcels are damaged or have been torn or tampered with we insist that you sign for the parcel/s "damaged" and refuse the delivery. Please note the signing of goods unchecked or unexamined will not be accepted should damages be reported later.Please ensure the packaging is opened carefully and with a duty of reasonable care upon receiving the goods as you will be required to seal the packaging up in the same way it originally arrived to you in the unlikely event of a return.

For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.

The delivery service can only deliver through a ground floor or basement entrance which is close to a road suitable for delivery access. You must tell us when placing your order in the provided field ‘delivery instructions’ at the checkout, about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges or small entrances.

Extra charges for delivery may apply in any of the following circumstances:

  • If you change the address where your goods are to be delivered at short notice.
  • If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
  • If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because the goods would not fit into the room for which they were intended.
  • If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.

If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please call our online service team on 0844 499 4686.

We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.

For our Furniture products, if we attempt to deliver goods to a delivery address but delivery is impossible or impractical, you may contact us with an alternative delivery address and we will redeliver to that alternative delivery address. However, if we do not hear from you with a suitable alternative delivery address within 7 days of the attempted delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 20% of the price of the goods from your refund. Delivery charges will not be refunded.

If delivery proves impossible or impractical on 2 or more occasions because of access problems, the goods will not fit into the room for which they are intended or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 20% of the price of the goods from your refund. Delivery charges will not be refunded.

DELAYS IN DELIVERY

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. This request must be e-mailed to customerservices@habitat.co.uk or you can phone our online service team on 0844 499 4686. However, Habitat cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay